We currently have two chandeliers in our house – one in the dining room and one in the foyer. We’ve been wanting to replace these nice-but-slightly-dated lights with more contemporary ones. We’ve been doing a bit of Interweb searching and have found two contenders:
We’re planning on replacing the existing dining room light …

with the following modern crystal one:

For the foyer, we’re going to replace the existing light…

with this contemporary crystal chandelier:

Back at the beginning of May, we ordered both chandeliers online. Factoring in time for the order to be processed and the packages shipped, we were told to expect the chandies no later than June 1st. A couple of weeks went by with no communication from the company (not the best sign), so Rick had to chase them up to get tracking information for the packages. Last Friday, we finally got word that the chandeliers were being delivered in 3 packages. So I waited at home all day (luckily I can work from home) and finally, at about 6pm, the ups guy knocked on the door. Now, by the time I got to the front door (after battling 5 barking dogs) the ups man had disappeared. I peered out the front door and ta-da! on the front porch there were two large boxes. Two. Not three as expected. The ups man was long gone by this point, so I couldn’t ask him about the missing third package. So, back inside I went, checked online on the ups website, which said that one of the packages had been delivered. Hmmmm, something not quite matching up here.
So, long story short here, a very protracted phone call ensued with an unhelpful ups employee who couldn’t quite seem to grasp the conundrum we were in (yes, I replied for the seventeenth time, there should be three packages, only received two but your website says one has been delivered – must be all those baffling single digit numbers). After she finally managed to understand what was going on, she said that ups couldn’t do anything about it and that we would have to call the company we ordered the lights from and they would have to follow up on the error. Ok, fine I said. So, another lengthy phone call ensued with said light company (yes 3, but 2, no 1, yada yada yada), who said that we would have to lodge a complaint with ups. So, let’s get this straight – ups says the light company are to blame, light company says ups to blame. Useful as a chocolate teapot.
Before getting my ’Simon Cowell’ on and letting rip on the phone, I thought I’d double check just to make sure that we didnt, in fact, receive the third package. Lucky I did, because after a bit of searching outside I found the much smaller third package neatly stowed behind a bush (!!) at the side of the house. God knows why the ups guy saw fit to deliver the two large boxes to the front door, and then hide the smaller, lighter package at the side of the house AND then only mark one as being delivered. Me thinks he was one package short of a full delivery – literally and figuratively!
Our woeful tale of chandelier shenanigans does not end there. Rick got home about the same time as the case-of-the-missing-package was solved. So we set to opening the boxes. 30 minutes and 300 feet of packing paper later, we found that only 1 chandelier has been delivered. The large foyer chandelier had been packed into the 3 boxes – the frame in two boxes and all the crystals in the third. Back on the phone we went, only to be greeted with a voicemail message saying that the lighting company was now closed for the weekend and would re-open on Tuesday. Grrrr.
So, this week we have been chasing up the light company (yet again) to see what’s going on with the missing dining room chandelier. We’ve now been informed that, due to the popularity and increased demand, this light is on back order and it will be another 4 weeks before they get the next shipment in. We can either accept the delay or get our money refunded, although the refund will probably take just as long as receiving the light (funny how they can take your payment so quickly, yet the refund process is painfully slow…).
So we’re waiting … for now. In the meantime, we’ve got to figure out how to install the chandelier in our two-story entry way (and get the existing one safely down). Anyone got a pair of stilts Rick can borrow?